Meticulous management of every detail — from planned maintenance to service charge reconciliation.
Complete transparency in financial reporting, contractor relationships and all communications.
A consistent standard that protects asset value and keeps residents proud to call your development home.
In many developments, the problems are familiar: changing points of contact, reactive maintenance, unclear reporting and limited accountability. Rowan Shaw exists to be the professional alternative.
Full management of communal areas, fabric and structure. One director, fully accountable, always accessible.
Learn more →Transparent budgeting, precise financial reporting and clear year-end accounts — in line with the RICS code.
Learn more →Proactive programmes that protect long-term integrity and reduce lifecycle costs. Planned, tendered, documented.
Learn more →Compliance tracked, evidenced and actively managed. Fire safety, asbestos, water hygiene, lifts and electrical.
Learn more →A named director as your dedicated contact. Queries handled promptly and professionally — always.
Get in touch →Out-of-hours cover for critical issues. Triaged promptly and escalated through our emergency response process.
Get in touch →These are not aspirational statements. They describe what Rowan Shaw actually delivers — the operational standard against which we are happy to be measured.
Regular management update for directors covering financial position, maintenance activity, compliance status and outstanding matters
Budget tracking and service charge variance reporting — in line with the RICS Service Charge Residential Management Code (4th Edition, 2026)
Planned maintenance register and full contractor audit trail for all instructed works
Live compliance tracker for fire risk assessments, asbestos, water hygiene, lifts and electrical testing — with renewal dates documented
Named director contact with agreed response times. No automated systems. No call centres.
No undisclosed contractor commissions or referral fees. All tendering documented and available for director review
"Grounds maintained to a standard worth keeping — because how a development looks is how it feels to live there."
Founded by Chris Middleton — an estate and property management professional with over 16 years of hands-on experience managing complex residential developments, service charge budgets, compliance frameworks and contractor teams.
We are particularly suited to RTM companies, RMC directors and resident-led boards who need a managing agent that supports directors properly, explains decisions clearly and takes genuine ownership of day-to-day management.
Every relationship managed by a director — not handed to a junior after contracts are signed.
We limit the number of developments we manage so that every client receives what we promise.
Clear reporting and full audit trails for service charge expenditure. No hidden arrangements.
We welcome enquiries from RTM companies, RMC directors, freeholders and developers. If you are unsure whether Rowan Shaw is the right fit, please send us a short message and we will respond honestly.
We read the information you provide about your development and current management arrangements.
We arrange a short call or meeting to understand your priorities, discuss known issues and answer your questions.
If Rowan Shaw is a suitable fit, we provide a clear proposal for review — with no obligation to proceed.
If you are happy to proceed, we provide a straightforward management agreement and agree a start date.
Legal liability, compliance failures and financial exposure — what directors need to know.
The questions that separate professional managing agents from volume operators.
The new standard that came into effect April 2026 and what it requires of managing agents.